CANCELLING YOUR ORDER
If you have to cancel your order for any reason, please get in touch with our sales team as soon as possible either by emailing email@example.com or by phoning 01908 887917.
You have the right to cancel or exchange your order up to 14 working days after the day of delivery, but please note that we reserve the right to refuse the return of any non-faulty goods returned outside of this period if no prior notice was given by the customer.
All returns must be authorised by EV Styling. Any returns made without prior contact cannot and will not be processed.
It is the customer’s responsibility to return the goods to us, at their own expense, unused and in the same condition that they were received in.
Alloy wheels which have been correctly supplied as per the order, or which have had tyres fitted, cannot be returned.
Tyres, alloy wheels, wheel spacers, special orders or custom items that have been correctly supplied cannot be returned under any circumstances.
Please note that our return policy means that returns will invoke a handling fee which is set at 20% of the total order value, plus the cost of shipping.
You will receive the refund using the same payment method you used to pay for the goods. If you would like to exchange to a higher priced item we will ask take payment for the difference, and if the exchange is for a lower priced item the difference will be refunded to you.
Under no circumstances will EV Styling be held liable for any fitting charges incurred by the customer. It is the customer’s responsibility to ensure that all correct parts are available prior to fitting.
The provisions of these terms do not affect your statutory rights.
Any warranty implied is covered by the product manufacturer, not EV Styling. EV Styling cannot assume responsibility for any misuse or incorrect application caused by the user, nor can we accept responsibility for carriage costs incurred in the return of goods under warranty or for any fitting costs involved.
Please note that alloy wheels with a polished or chrome finish are not covered by warranty.
All orders are fully inspected before they are dispatched, however EV Styling accepts no responsibility for damage incurred during transit. Claims for damaged items must be made immediately and recorded as damaged, otherwise the claim will be void.
Please be aware that by signing for items as “received in good condition”, no claims for damages in transit can be made.
PACKAGING GOODS FOR RETURN
If you have received a returns order number from us, please be aware that it is your responsibility to ensure that the goods are packaged in such a way that they will not be damaged in transit.
Items which have been returned back to us which have been damaged or used will not be refunded.
IMPORTANT – CHECKING FOR DAMAGE UPON DELIVERY
All of our orders are fully inspected prior to dispatch in order to ensure that they’re in perfect condition. However, it’s important to note that when the delivery company delivers your order it’s up to you, the customer, to check that the goods have not been damaged during transit before signing for them.
By signing for them you are confirming that they have been received “in good condition” from the courier company, which means that no claims for damages during transit can be made.
If you don’t have the time to check the goods, please sign for your order as “unchecked” if possible. This way, if they have been damaged during transit we can claim against the delivery company where possible.